What clients usually ask before work starts
Most questions come down to the same things: what we need from you, how a piece is judged, and what we will not promise. Here are straight answers, written the way we would give them at the bench.
How do you decide a piece is good enough?
By how it behaves later, not by a label. We read the grain before cutting, fit joints so they close without force, and finish surfaces by hand until the timber feels even under the palm. If a door racks, a top cups or a joint needs clamping to stay shut, it goes back to the bench. That standard applies to fitted cupboards, kitchen islands and shopfitting counters alike.
What should I prepare before a site visit?
Clear access to the room or piece, and a rough idea of what you want to keep. For restoration work, leave the furniture as it is rather than sanding or gluing anything yourself, since old repairs often tell us where the real problem sits. Photos and approximate dimensions help us arrive with the right tools.
Which timber will you use, and why?
We work mainly in oak, ash and reclaimed Oregon pine, and the choice follows the job. Oak holds up on hard-wearing surfaces, ash takes a clean finish and moves predictably, and reclaimed Oregon pine suits restoration where matching old material matters more than uniformity. If you are undecided, we will talk through how each one moves and wears before anything is cut.
How long does a commission take?
It depends on the piece, the material and how much site work is involved, so we give a realistic sequence rather than a fixed number before seeing the space. Built-in work usually needs a site visit first, then bench time for milling, jointing and finishing. Restoration is harder to predict until the old joints are opened, because hidden repairs often change the plan.
What are the limits of what you will claim?
We do not offer certifications, test results or guarantees we cannot stand behind. Timber is a living material: it responds to humidity, heat and how a room is used, and no finish removes that. What we can say is that a piece leaves the bench square, stable and honest about the material it is made from. Beyond that, we would rather show the work than describe it.
Can I see the timber before committing?
Yes. We keep a running stock list so you can see what is available before booking, and it is worth checking it against your project. Grain, width and condition vary between boards, and seeing the actual stock often settles a decision faster than a sample chip. If a specific board matters to you, say so early and we will set it aside.